Identifying our 2023-24 Improvement Objectives
Three-phase process
All our key strategies and plans are informed and developed by listening to our residents, businesses, partners, staff, and Elected Members. Our 2023-24 performance improvement objectives were developed through a three-phase process. In phase one we reviewed the evidence base, in phase two, we engaged internally and in phase three, we carried out public consultation. The rich and diverse analysis and feedback we received throughout the process was shaped into the Performance Improvement Plan 2023-24. The objectives agreed were aligned to the priorities of the draft Community Plan (the Belfast Agenda).
Figure 3: Three-phase process
Our Improvement Objectives 2023-24
The council published its Improvement Plan for 2023-24, which contained five improvement objectives, as set out below:
| Our services and facilities | Maintain and where appropriate improve resident satisfaction with the council and the services and facilities that we provide. |
|---|---|
| Our communities | Improve our local areas and enhance how we engage and support residents so everyone can enjoy good quality of life. |
| Our economy | Help small businesses, including social enterprises and co-operatives, to develop and grow, and by doing so, help create opportunities for local jobs and employment. |
| Our environment | Help tackle climate change by protecting our environment and improving the sustainability of Belfast. |
| Our city | Revitalise our city and help it to innovate in an inclusive and sustainable way. |
