Looking back - performance improvement summary achievements 2023-2024
Our 2023-24 year-end self-assessment will be published on our website in September 2024 and some key achievements are summarised below:
- 100% of milestones achieved or partially achieved.
- 75% of available performance indicators either met or exceeded target.
- 83% of available performance indicators have either maintained or showed improvement on previous years.
- Customer contact service level (people answered within 120 seconds) improved by 10%.
- Number of people using leisure centres increased by 10.6%.
- Number of responses to consultation surveys increased by over 24%.
- Awarded silver NI environmental benchmarking survey rating.
- 90.2 % of council fleet fuel consumed that is HVO.
- 61(SME) and companies directly engaged in the Smart District programme (over double the target figure).
- 17 previously vacant city centre properties became occupied as a result of Vacant to Vibrant grants.
- 86% planning enforcement cases processed within 39 weeks – exceeding the statutory 70% target.
- 688 participants or businesses supported through the ‘Go For It’ programme.
