Emergency advice

Emergency numbers

In the event of an emergency, we can help in a number of ways. We have provided useful numbers you can contact in an emergency.

Take a look at our Emergency planning page for further advice and information.

Sometimes during an emergency which we're involved with, we will set up a dedicated helpline. When we do this, we'll let you know what the number is by publishing it online and in the media, and posting on social media when possible. If we know of another agency setting up a helpline, we'll let you know that too. 

Followers and fans of our social networking sites can get updates and links to further information from:

• Our Facebook
• Our Twitter

Preparing for an emergency

In a major emergency, it may be some time before the emergency services can help you.

The household emergency life-saving plan (link opens in new window) gives you a list of useful contact numbers in an emergency and also tells you what you should have in your household emergency pack.

Keep your completed plan somewhere safe where you can easily find it in an emergency.

For more information check the following links. These links open in a new window.

• What to do in an emergency (nidirect)
• Preparing for flooding (nidirect)
• Winter help and advice (nidirect)
• Don't wait, insulate (NI Water)
• UK Resilience (Gov.uk)
• Winter wrapped up (Age NI)

What to do in an emergency

If there's an emergency, remember to:

• stay calm, reassure others and think before acting
• don't put yourself or others in danger
• follow the advice of the emergency services
• if people are injured or there is a threat to life call 999 or 112.

If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.