Report a problem with your bin

How to report a problem with your bin

Report a problem with your bin

Read the terms and conditions for online services and our privacy statement.

You can report a:

• lost, stolen or burnt bin
• damaged bin
• bin spillage
• bin that wasn't returned to its collection point

Damaged bin

If you think your bin has been damaged by one of our lorries, we can investigate further.  

To report a damaged bin:

Complete the damaged bin online form

• call us on 028 9027 0230

If you think your bin has been deliberately damaged or vandalised you should report it to the Police Service of Northern Ireland (PSNI).

If the bin can't be used because of the damage you’ll need to order a new bin. You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a bin online form.

Order a bin online

Bin wasn't returned to its collection point

If you report that your bin hasn’t been returned to its collection point, we’ll try to return it to you as soon as possible, usually within the next working day.

Stolen or burnt bin

If you think your bin has been stolen, you should contact the police. If the bin was stolen or burnt as a result of antisocial behaviour, you may be entitled to a free new bin.

You will need a reference number from the police to order a new bin. You'll need to ask the Police Service of Northern Ireland (PSNI). Once you get this number, select the burnt or stolen option in the order a new bin online form. 

Order a bin online

If you need help, call us on 028 9027 0230.