Request help with your bin

Assisted bin lift service

If you're physically unable to leave your bin out for collection, and have no-one to help you, you can apply for our free assisted bin lift service.

This means our refuse collection staff will take the bin from your property, empty it and then return it to your home. 

To apply, email [email protected] or call 028 9027 0230. 

After you apply:

1. We'll assess your request and decide if you're eligible. This can take up to two working days.
2. If you are eligible, we’ll add you to our assisted bin lift register and let you know.
3. Once approved, it can take up to four weeks for your assisted bin lift service to begin.

You should make sure there is safe access to your bin. Please unlock any gates and keep paths clear. We might need to designate a specific location where you must leave your bin for us to collect. We review assisted bin lifts every year. If you no longer need an assisted bin lift, please tell us by email [email protected].

Request help with your recycling boxes and food waste collection

We can also help if you have recycling boxes and are physically unable to leave them out for collection. Call us on 0800 032 8100 or email [email protected].