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Consumer Advice Service

Coronavirus update

In response to coronavirus (COVID-19), our consumer advice services are closed.

Opening hours

 Days Opening hours 
 Monday, Tuesday, Thursday and Friday  9.30am - 4.30pm
 Wednesday  9.30am - 2pm

Opening hours may vary during holiday periods. 

Request consumer advice

You can also email or telephone us on 028 9027 0525

What we provide

Our consumer advice service provides free specialist advice to consumers and traders in Belfast on issues like: 

  • faulty goods
  • substandard service
  • shopping
  • home maintenance and repairs
  • consumer credit purchases
  • scams
  • holidays and other consumer goods and services

They can also help by:

  • providing advice
  • advising on making a complaint
  • drafting letters on your behalf
  • following up your complaint
  • keeping you up to date with consumer law
  • helping you with the Small Claims Court process or to pursue a resolution using the alternatives to court in Northern Ireland

Contact us
Consumer Advice Service
028 9027 0525
Cecil Ward Building
4-10 Linenhall Street