Report a problem with your bin
Last updated: Monday 30 March 2020
If you’re on a black, blue and brown bin collection cycle:
- We continue to review our service delivery daily and whilst we are currently focusing our resources on collecting black bins, we are asking residents who have a brown bin, to present it for collection on their usual collection day.
- We want to stress that, at this time, it is still not possible to deliver a full waste collection service, but we will try to collect brown bins from as many homes as operationally possible in the coming days.
- If your brown bin was not collected on Wednesday 25 March, Thursday 26 March or Friday 27 March, please leave it at your usual collection point from Monday 30 March as our crews will be out across the city for ‘mop up’ collections, if resources allow.
- We would also ask that if possible, please share this update with neighbours who may not be online, either by text or phone call – particularly those who are older or more vulnerable.
- Please continue to present your black bin for collection on your usual collection day.
- We have temporarily suspended collection of blue bins. If possible, please continue to separate and store your recyclable waste until our normal waste collection service resumes.
There is a temporary disruption to the Bryson recycling box collection. Please leave your recycling boxes out as usual. If your collection does not take place, please save your recycling for your next collection, if you can. We will update our website and social media when this service has resumed. You can also find updates on Bryson Recycling's Twitter page.
We have suspended the wheelie box trial serving around 5,000 households in north Belfast. In the meantime, you can put your food and garden waste into your brown bin for collection.
We are working hard to continue to provide a supply of green bags for disposing of food waste to households. If you have no green bags left, you can dispose of food scraps in your brown bin without a bag, or they can be wrapped in newspaper.
We have introduced this approach to protect the health and safety of staff and the public and will keep this under review. Thank you for your continued support and patience as we try to minimise service disruption in these most challenging of circumstances.
Waste disposal advice
- If possible, you might consider composting your food waste. If this is not possible, you can put your food waste in your black waste bins. We will not issue penalties for this.
- We would advise you to double bag any household waste that may not fit in your black waste bin and if possible, store it somewhere secure like a shed so as not to attract birds or vermin.
- We cannot accept side waste or extra rubbish bags at this time. Collecting extra waste will increase the weight in our lorries and impact on our operational ability to complete routes on time and therefore create a further backlog for residents.
- If possible, please continue to separate and store any recyclable waste until such times that our normal collection resumes. If this is not possible, it can be put in your black bin.
When you present your bins and boxes for collection please:
- Ensure you wash your hands, before and after handling your recycling bins or boxes.
- Wipe the handle of your bin and boxes down after you leave it at your usual collection point.
- Don’t approach our staff and follow social distancing guidance.
Visit NI Direct for more advice on bin hygiene.
Report a problem with your bin
You can report a:
- missed bin collection
- lost, stolen or burnt bin
- damaged bin
- bin spillage
- bin wasn't returned to its collection point
Please read the terms and conditions for online services and our privacy statement.
Missed bin collection
If you think we've missed your bin, please contact us the day after your normal collection day, as your bin may not be collected until 8pm. We will investigate the circumstances of your missed collection and if appropriate, we'll arrange another collection.
Before you report your bin, please check your collection day.
We may not have collected your bin because:
- it wasn't left out on time. Leave your bin out by 7am and keep it out until 8pm if it hasn't been collected.
- you've put the wrong materials in your bin. See what goes in my bins?.
- your collection is on a public holiday when collection times change. See holiday bin collections.
- your bin was too heavy.
- it had no lid or the lid was not fully closed.
- our bin lorry has broken down.
- bad weather stopped us collecting your bin.
- we couldn’t get access to your street due to parked cars.
Stolen or burnt bin
If you think your bin has been stolen, please contact the police. If it has been stolen or burnt as a result of antisocial behaviour, you may be entitled to a new bin free of charge.
You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a new bin online form.
If you need help, please telephone us on 028 9027 0230
If you think your bin has been damaged by one of our lorries, we can investigate further.
To report a damaged bin:
If you think your bin has been deliberately damaged or vandalised you should report it to the police.
If the bin can't be used because of the damage you’ll need to order a new bin. You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a bin online form.
Bin wasn't returned to its collection point
If you report that your bin hasn't been returned to its collection point, we'll try and return it to you within one working day.